Frequently Asked Questions
All products on our website are subject to stock availability
Minimum order value is P 250.00
Please contact our technical support on +267 76094433 (voice/SMS/whatsapp )
Use the “Forgotten Password” option in the user registration area and generate a link to change the password via email or SMS
anyone who can access www.foursonline.co.bw through a computer , tablet or smart phone can shop. You either register with your details or you can shop as a guest. If you register ,your details are permanently stored at www.foursonline.co.bw and you can preview or re-use those details when you shop again
We encourage you to register and create an online shopping profile so that you can have a quick and easy shopping experience in your future shopping
We will deliver to only designated areas in Botswana as mentioned in the Web site
All prices are in Botswana Pula ( BWP ) and VAT inclusive where it is applicable
we have 2 payment methods currently
1. Cash / Swiping on delivery
2. Pay online ( EFT )
You will receive a printed tax invoice with your order
We are working around the clock to deliver your order same day if you order before 2 pm. If you don’t receive the order same day, you will receive your order following day. If any delays, our representatives will communicate with you
Yes you can appoint someone else to receive your order by mentioning under special instructions, but Fours will not accept any responsibility after handing over the order
Delivery person will help you to sort it out. You can contact our customer service centre immediately on 76094433 (voice or whatsapp )as well.
No, airtime can only be purchased in-store
If you are not satisfied with your online purchase you may return it within 7 calendar days to your closest Fours store for a full refund, replacement or exchange. Please ensure you bring the original Tax invoice
An order cannot be cancelled online. But you can communicate with delivery team on 76094433 and cancel it if they haven’t started processing the order
We assure all your details are completely secure on Foursonline.co.bw. We use SSL ( Secure Socket Layer ) on our website , so that all your personal and payment information is encrypted on our web site. You will see a lock icon at the bottom of your Internet browser confirming that you are on an encrypted page when this security is required.